Communications was the key issue up for discussion as CCR, and sponsors VoiceSage, brought together key figures from the industry at a round-table debate last month. They were Neil Clyne, group chief executive officer, Cabot Credit Management (NC); Bill Flynn, general counsel, Capquest (BF); Simon Rawlings, head of collections, TalkTalk (SR); Steve Daws, UK compliance & business support director, Aktiv Kapital (SD); Jannie Vermeulen, head of credit risk, Capital Home Loans (JV); Steve Grima, operations director, dlc (SG); Mark Webb, managing director, Advantis Credit (MW); Dicky Davies, business development director, Lowell Group (DD); Ivan Lawrence, executive director, Marlin Financial Group (IL); Viv D’Souza, director – UK AR centre of excellence – EMEA, Huawei (VDS); Adam Wonnacott, director, Burlington Group (AW); Simon Hanlon, Kensington head of customer and asset management, Investec Bank (SH); Graham Brierton, chief technology officer, VoiceSage (GB); and Mark Oppermann, sales director, VoiceSage (MO).
As the FCA takes over regulation of the collections industry, it is important for businesses to ensure compliance, not just to avoid fines, but also to improve customer relations By Ian Jackson
Compliance leads the way... By Ian Jackson, Head of Compliance, Cabot Credit Management.
While the return on investment from the ongoing training of your staff may not be immediately visible, the long-term impact it has on your team and its results are plentiful By Dominic Konopka
We all know and understand the links between debt and mental health and by now, most people are aware of the startling statistics, such as the percentage of Debt Collection Agency customers that display signs of a mental health condition. In the evolving regulatory landscape of the industry, the fair treatment of customers is central to all operations and dealing with customers with mental health conditions is becoming the norm.
Encore Capital’s acquisition of Cabot Credit Management marks the entry of a significant US player to the UK debt purchase market. Cabot’s chief executive, Neil Clyne, assesses the deal
Tracing – carving the right path ahead. By Jamie McGrath, Head of Trace, for Apex Discovery Solutions, which is now part of the Cabot Credit Management Group, gives an insight into the world of tracing and the challenges ahead.
It is important to maximise the number of communication channels available for your customers to engage with you By Andy Hughes
The secret diary of a debt collector. By Suzanne Barry, Head of Debt Purchase, Cabot Financial.
The UK financial services market is currently witnessing a huge regulatory shake-up, so what can your company do to prepare itself for such a major shift? By Willem Wellinghoff