Cabot Credit Management Creates a New Digital Role
Cabot Credit Management (CCM), a market leader in credit management services, has appointed Phil McGilvray as its Operational and Digital Development Director - Debt Purchase.
McGilvray, who joins after 19 years in various roles at American Express more latterly as General Manager and Vice President, International Cards, will be responsible for overseeing CCM's debt purchase business’s digital strategy. This will include the responsibility for the Multi-channel and Web capabilities, the business change function for the whole UK Debt Purchase business as well as the Book-on and Credit bureau reporting functions.
Derek Usher, Managing Director Debt Purchase UK, Cabot Credit Management, said: "We have created this new role to give specific focus to our digital development which is continuing to evolve at a great pace. Phil is a capable executive with great commercial acumen and has invaluable experience in the multi-channel arena. We are excited to have him on the team.”
McGilvray starts with immediate effect and will be based at the Kings Hill office in Kent reporting directly to Usher.
About Cabot Credit Management
Cabot Credit Management (CCM) is a market leader in credit management services including debt purchasing, contingency collections, business process outsourcing and litigation. The Group encompasses four UK businesses including Cabot Financial, dlc, Apex Credit Management and Mortimer Clarke Solicitors (a specialist litigation law firm, authorised and regulated by the Solicitors Regulation Authority) and three European businesses Cabot Financial Ireland, Gesif and Nemo.
From its inception in 1998 to 31 December 2016, CCM has invested c£1.9 billion in acquiring portfolios with a Face Value in excess of £20 billion. CCM has an ERC (estimated remaining collections) of £2.1 billion. It manages in the region of £3 billion of assets on behalf of clients, collects on average £47 million per month on portfolios it either owns or services on behalf of clients, and has delivered a consistently strong financial performance, having grown its business in each of the last 18 years without exception.
The Group, which has purchased circa 8.3 million customer accounts, employs approximately 1,550 people with offices in Kings Hill, Brackley, Worthing, London, Dublin, Madrid, Paris, Lyon and Marseille. The company prides itself on its ethical values, customer service and high standards. It has an impressive list of accolades including:
• Investors in People Gold and Champion awards • Treating Customers Fairly Award 2015 and 2016, Credit Strategy • Customer Feedback Strategy Award 2017, Institute of Customer Service
The controlling shareholder of Cabot Financial is Encore Capital Group, an international speciality finance company providing debt recovery solutions. The remaining equity is held by a fund advised by J.C. Flowers & Co., in addition to company management.
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